Complaints Policy

Ace Electrical Limited always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure Ace Electrical is able to put things right as soon as possible, please read our complaints procedure below. We will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards that Ace Electrical aims to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon so the problems can be rectified as soon as possible.

Ace Electrical is an NICEIC registered contractor. Our customers are covered by the NICEIC Platinum Promise.

The Platinum Promise is valid for up to six years and covers work up to maximum of £25,000 for any one installation. Click here for more information.

Our Procedure

Either call, email or write to us (you can find our full contact details HERE). We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader Ace Electrical Limited uses Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event that we are unable to remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031